Testimonials about the customer service provided by Flick & Son Estate Agents

I am very happy with the way Flick & Son promoted the property. I was always kept informed of viewings and given feedback. It was my late Nan's house and it was a very emotional time for me. I want to say a big thank you to Lara and Rosa. They were both sensitive to this and made a difficult time not so difficult. I felt like they made an effort to understand personal circumstances.


I wanted to write to express my thanks for your advice and help. I would have no hesitation in recommending you to friends and family and wish you both continued success.

Ryan Robson

I would like to thank Flick and Son for all there help with the selling of my fathers property, especially Mark and Libby for their regular updates. They dealt with the sale in a very professional manner. I would certainly recommend your office.

Cindy Board

I just wanted to say thank you very much to all your team for all your hard work in selling dad's house for us.

From day one everything went very smoothly and we were pleased at the number of viewings that you arranged and for finding the eventual buyers.

Barry Backhouse

Thanks again for all your help, it has been great dealing with you - I wish all property sales were this straightforward!

Thank you to you and your team for all the advice, help and support you have given us throughout the sale of the bungalow. It was potentially a difficult time, as it was the end of an era, but it was completed without undue stress for us.

Chris Willett

Given that selling a property can be a very stressful process, in this instance, I can safely say that it was almost totally stress free and by far and away the easiest house sale I have ever been involved in.

Angus Macheath

I wanted to let you know what an exemplary job Grace did. She was always charming, efficient and very professional. I also think she should be commended for her desire to help with any question I threw at her - way beyond the call of duty from the remit of an estate agent!
Her recommendations were sound and competitive.

Ella Holmans

I would like to take this opportunity to thank all the team at Flick & Son for their help in securing a rental property for me, when I unexpectedly needed to move. I did not think I would have achieved an early move-in date with any other agent in the area. From my first contact, everyone was very helpful and professional in their attitude and I could not think of any way the service could be improved!

We appreciated your calm and thorough approach to the sale in a fairly challenging market. We got the price we wanted, so congratulations there.

A good job, many thanks

Fay Sweet

Thank you achieving a rapid sale of No 49. I can’t fault the excellent advice and courtesy in your dealings with me.

Dr Chris Young

I would like to emphasise how much pleasure I have gained from my time here and thank you (Hollie) and the team for the prompt help and assistance that has always been provided in a courteous and supportive manner. This has been a very positive experience for me and one that my future landlord/letting agent, will have to work very hard to beat!

Great news that Tiggins has exchanged. Thank you both very much indeed for making the process so far incredibly easy - not sure Mummy realises just how straight forward it has been but that was always the aim!!

Many thanks again.


We were very pleased with the service and as ever the very strong market knowledge. You found a buyer quickly and managed to negotiate a price which is certainly within our range of expectations.

Mr & Mrs G

We can only admire the professional and meticulous way in which you dealt with our sale and your determination to get our purchaser's solicitor to act. It would have been sensible to put it with you from the beginning.

Mr & Mrs T

I have been very pleased with the service I have received from Flick & Son in relation to the sale and purchase, in particular from Susie, Rosa and Lara. I was always kept fully informed of developments, and you provided an extremely helpful and professional service throughout. I would not hesitate to instruct Flick & Son again and would be happy to recommend you.

Barbara Bentley

The service from Flick and Son was exceptional and felt truly personal. We had direct access to the exact individuals who were responsible for leading our sale (and our subsequent purchase of a new property). The team at Flick were always available, always well-informed and always quick to respond to queries. Both our sale and our subsequent purchase progressed quickly and smoothly, without a hiccup. Exactly what you want when selling/buying a property!

Piers Clark

Thank you very much for this kind of personalised help when looking for a new tenancy. This is very encouraging for me and a world away from an automated alert or circular. Thank you for your time and for a generally positive experience.


Thank you so much for the first class job you have done for us with this sale. I am pleased we chose a local agent it has made an enormous difference to the smooth running of the transaction and the local knowledge offered by you and your staff has been invaluable.

Beverley Ogden

Thanks for your services. You and your team were excellent.

Steve Linsell

Thanks for your professional and proficient service. YOU ARE THE BEST AGENTS IN TOWN.. FACT!

Dayne Potter

Just wanted to say a big thank you for all your help with the sale of our house. We really appreciated you keeping us up to date with everything. We will definitely recommend you.

Sharon & Neil Perkins

I would just like to add that Jill and I think you guys have done an excellent job - quick, polite and professional. We would recommend you to anyone.

Dylan & Jill

I want to thank you and your staff for the support and help you gave me to ensure that this went through with as little stress to me as possible which I very much appreciated.


I would certainly recommend you as estate agents and I only wish you had an office in our area. Thanks to you all at Flick & Son, who knows we may even buy another house in Suffolk at some time.


We would like to thank you for all your support and advice for our house sale. Thank you for your good marketing and continual contact with us and potential purchasers.

Jenny & Bob Butterworth

Thank you each and every one of you for your support, advice and utter kindness to me on all fronts. I owe you and Mark a great debt for helping me as you did – thank you.

Jan Brodie-Murphy

Thank you so much for all the help over the past few weeks. You are going to have a much quieter time I think.

Michael & Hazel Park

My wife and I were very happy with the whole process in selling our house by you and your excellent staff. You achieved a very satisfactory price for us (and) we were kept fully informed at every stage.

Paul Woods

We have been really impressed by the efficient and timely viewing bookings and regular updates on feedback/progress. The service you and your team offered us was perfect, for which our sincere thanks.

Edward Hunter Blair

Many congratulations to your team – you all did an absolutely FABULOUS job – thank you so much. Nancy and I have been most satisfied throughout the process and we would not hesitate to recommend you and your services in the future.

Mark and Nancy

Just a line to say what a pleasure it has been dealing with you. You have been an absolute first class negotiator and most helpful throughout all the trauma of this particularly difficult purchase/sale.

Maggie and Ed Wood

We are pleased to say feedback on your handling of the sale is very positive and we are very happy with the result.

Julia & Chris Wheeler

Libby, thank you for your help throughout the process it has been a pleasure to deal with you and Mark.

Jake Solomon

We choose to go with Flick & Son because it was who my grandfather wanted to sell his property. Harry and Pam have been fantastic, helpful and realistic. I would most definitely recommend them and haven't been disappointed! Thank you for making a hard time a whole lot easier.

Dawn Johnson

I have to say your staff have been marvellous, really proactive and the feedback given before and after every viewing is so appreciated.

Jude Potter

Can I take the opportunity to share that you are much more professional than most of the agencies with which we have been dealing!

Richard Francis

I feel I must put on record the excellent service I received in relation to the sale of my property in Southwold. I am a fairly demanding client but your staff put up with my constant demands and handled the sale in a most efficient manner. I can truthfully say the treatment I received from your firm was streets ahead of the others.

Michael Deveson

I wanted to let you know what an exemplary job Grace did. She was always charming, efficient and very professional.

I also think she should be commended for her desire to help with any question I threw at her - way beyond the call of duty from the remit of an estate agent! Her recommendations were sound and competitive.

Ella Holmans

We should like to thank you and your staff for your excellent service in every respect. Your advice to use a tender produced an excellent price beyond our expectations, and you have been very helpful at every stage.

David & Petra Molloy

I have to comment on how professional your approach has been. Staff in other agencies could learn a lot from your approach to customer care.

Keith Croydon

We would like to take this opportunity to thank you for dealing with the sale of the property and for professionally dealing with the issues which became apparent.

Allan & Christine Barnes

Just to say thank you for all your help with the sale. I deal with a lot of Estate Agents in my day job and I can honestly say your service, knowledge and response has been the best I have encountered.

Ben Matthews

Agent Lara! You were such a real star over the last year and I am so grateful for everything. You were just unfailingly kind, patient and helpful - no matter how batty / irritating I must have been at times. A real star!


Thanks for all your help - very impressed which is a lot more than I can say for some of the agents we met!!


I know it was a difficult property to sell but thank you for all your help and for providing a great service.


We'd like to say a big thank you for the way you responded so efficiently and helpfully to all our inquiries and for facilitating the smooth purchase of our property.

Ros & Nick

I just wanted to write a personal note on behalf of myself and my clients to thank you very much for your diligent help in bringing this tricky matter to a conclusion.

Richard (Solicitor)

Thank you for all your help. We couldn’t have managed without you.

Mr & Mrs Hillings (Vendors)

I am grateful to you and your team for having led this sale to a successful completion, despite the numerous pitfalls we met on the way.

Thank you for all your help and patience in dealing with the sales process and in taking the time to answer all my queries.

Daniel (Vendor)

Thanks for all your help and for making it really easy to apply!

Shane (Rental Applicant)

I think it would be fair to say that your agency has considerably exceeded our expectations...you could hardly have been more helpful and supportive.

John & Felicity Mawby

We were very impressed with your gentle and understanding approach from day one and the effort which you all put into selling the property. We must give special praise to Susie who was an absolute rock, nothing was too much trouble for her, dealing with our questions and queries very rapidly. We would not hesitate to recommend Flick and Son.

Derek & Betty (Vendors)

We are very grateful to you for steering us through the market and for maintaining our confidence. Parminder has been very patient in fielding the visits and we particularly valued your updates of the marketing enquiries. We thought the overall service was first class.

Mike & Susan (Vendors)

Thank you Hollie for all of your work. It is much appreciated. You have been very efficient and professional and I would thoroughly recommend you.

Nick Jenson (Tenant)

I do not believe this exchange of contracts would have occurred without the considerable input from Grace Young. Solicitors for other parties in the chain were at best dilatory and needed constant pressure from her in order to secure the desired result.

David T

We have been very happy with the service provided by Flick and Son. Many thanks.

Penny Isitt

We needed an estate agent we could totally rely on and trust. As local developers it is imperative that the agent understands your business model and represents you without compromise, Flick and Son balance the relationship between commercial client and the general public implicitly.

We would have no hesitation in using Flick and Son in the future.

Tony Ryder (Developer & Vendor)

I have spoken with and dealt with quite a few people from Flick & Son over the past few months and consistently thought your service was excellent.

Eric Barker

Flick & Son have certainly met our expectations - securing a sale at the guide price is something not to be sneezed at. It really could not have gone much smoother. The regular updates on viewings, etc., and Mark’s focused reports and input were greatly appreciated, as was his advice on where best to have lunch in Halesworth!

Philip Bush

Having had the opportunity of dealing with Flick & Son in Aldeburgh for both a purchase and sale over the years I should like to thank you and your colleagues for the exemplary help that you have offered us on both occasions.

The virtues of local knowledge, old fashioned helpfulness and modern efficiency were in abundant evidence and eased the process beautifully. Thank you once again.

Dr David Bevan

Thank you to you and the rest of the team for the help in selling our house in Saxmundham.

All went very smoothly in the end - though we still have a small mountain of boxes left to unpack.

Malcolm & Rachel Bell

We were very glad we chose Flick & Son to market Greenways, especially as both of us were a plane ride away.

It was very comforting to know the property was being monitored and maintained, which in all my dealings with estate agencies in the past has not been the case. I would therefore highly recommend Flick & Son - I might add many thanks to Lara and Chris in particular.

Martin Connor

We were impressed with your service from day one. Out of three local companies we chose to value the property yours was the first to respond within 24 hours. Getting the right company is key and yours exceeded our expectations. Communication made the whole process smooth, efficient and professional.

Jackie Gray

Flick & Son have been perfect on the handling of the sale of the Manor House. Both Mark and yourself have done really well in the negotiations and dealing with the issues without fuss. There always has been an excellent level of communication which is vital to the success of the sale, and I want to thank you for your efforts.

James Lau, London

My experience has been positive. All the paperwork regarding my sale from yourselves was received promptly and all my queries dealt with efficiently. Thank you to yourself and Parminder for your support throughout.

Michelle Saxby, Wangford

We would like to thank you for the successful sale of 77B High Street and purchase of 69A High Street. You were extremely efficient throughout, responding very quickly in all situations. We particularly appreciated your support during the twists and turns of the sale and purchase. We felt that we were dealt with honestly and valued the advice we were given.

We would not hesitate to recommend you to others in need of an estate agent.

Richard & Jill Horne

Susie many thanks for all your hard work to sell our house, you have been excellent throughout, and the reason I would recommend Flick & Son Estate Agents to others.

Hannah and Steve, Leiston

Just a wee note and token of my genuine gratitude and appreciation for all help and advice you so generously gave me over my move. If every estate agent were like you it would be a highly reputable and regarded profession for sure. You were a serious rock and beacon in the middle of a stormy sea!

Victoria, Leiston

Thank you once again for your kind attention, to be honest I wished you were around when Michael and I looked for a house to buy, your attention to detail and your efforts are refreshing to the industry.

Heather Coster

I believe that you went well beyond what we might have expected from you as clients in what proved to be a difficult and frustrating sale. The many issues affecting the property were resolved with invariable patience, good humour and personal interest.

Thank you for you expertise and help during all aspects of this protracted sale.

Mr D Wellman

Thank you for handling the sale for us in a professional and efficient manner. Your marketing advice was spot on and consequently we were able to get a good price.

Ms Diana Eaton

Flick & Son rose to the occasion when a covenant created some difficulties, your intervention certainly allayed the fears shown by our buyer, hence an excellent conclusion. My thanks for a job well done.

Mr Ernie Caplin

We are serial buyers and sellers in Aldeburgh and our agency of choice is always Flick & Son where we enjoy unfailing excellent and friendly service.

Flicks are not only our agency of choice but are the agency we recommend above all others to our friends.

Mr Bernard David

The Flick & Son team worked with us to sell our cottage and also managed to find us a bungalow in the same village. It was a difficult time for us, but everything was accomplished smoothly, efficiently and sensitively, within a tight time-frame.

Ms Penny de Quincey

Flick & Son met our rental brief spot-on and came up with a premium property right on the water’s edge. They were unbelievably efficient, helpful and friendly. They came up with a gardener and cleaner and, as we were often away, managed the property so that neither we nor the owners had to worry about a thing. They then went one step further and eventually found us a great property to buy!

Mr Walker, Thorpeness

I have done business with Flick & Son for over seven years, I have used the other local agents but consistently return to Flicks, especially through probate work because of their in depth experience over their years in this market.

They deal with all aspects efficiently and promptly which is what I really need. They are cost effective, friendly and easy to work with.

Leiston Solicitor

The Flick & Son team did a great job throughout the whole process and personally I am very happy with the service provided, especially as I don’t think that it was the easiest of sales…!

Ms Rusack, Friston

We had a real problem with our previous agent over planning permission and indemnity insurance and lost a sale. We went to Flick & Son who were sharp as well as being friendly and helpful. They kept us in the loop all the time so we felt more confident about the process.

Mrs Elmy, Southwold

Flick & Son know the local market extremely well and they got the pricing right first time. Flick & Son really know what they are doing.

Miss Shuttleworth, Aldeburgh

I am very pleased with Flick & Son. The communication was excellent, I was kept totally informed with lots of letters and e-mails. If we ever did this again we would certainly go back to Flick & Son.

Mrs James, Reydon

We completed today! The whole process was very smooth and efficient. I saw the other agents in the area and found Flick & Son to be far more proactive and to have a greater reach in the area.

Mr Scott, Aldringham

The house was marketed very efficiently and we achieved the price we wanted. Flick & Son were courteous, friendly and very effective.

Ms Briggs, Aldeburgh

The team in Aldeburgh could not have been more helpful.

Mrs Gray, Orford

Everything went very smoothly. I was always kept in the loop and Flick & Son were very polite!

Mr Knibbs, Saxmundham

As a family we have used Flick & Son for a number of years now and they have been a pleasure to work with. Helen and her team have always dealt with us in clear and professional manner and it’s great that we can just rely on her and her team to get on and look after our properties.

My late father always enjoyed popping to say hello and have a catch up which shows that as well as being very efficient at the service they provide, they’re also a nice bunch of people to work with. We would not hesitate in recommending Flick & Son to anyone.

Mr William Straker

I am sure we will thoroughly enjoy our new home and we would like to thank Flick for helping us to secure it.

Fiona Williams

We have had the benefit of Helen Brewster looking after our rented properties over a number of years. She has contributed much to the success and smooth running of the letting which comes from knowledge of the local market, and managing the lets with a close eye. Apart from being efficient she is a pleasure to deal with. Five star service!

Chris Keeble

We were very happy with the way Flick & Son handled the sale of our house and it was all very simple and most important quick. We always feel that you have a very clear idea of what your customers are looking for in terms of both buying and selling.


As overseas landlords, we rely on Helen and the team at Flick & Son to manage our property and they always go the extra mile to sort out problems or prevent them happening in the first place. Helen has been a tower of strength as our house has been put together after a flood, managing every aspect of the process, handling all the renovations, insurance claims and putting the house back together for us. It's now as good as new!


Our experience with this purchase has been relatively easy and stress free thanks to the help of Susie Potter. From the initial viewing and throughout offers, further viewings and negotiations Susie has gone out of her way to do everything we have asked. She is a credit to Flick & son and it has been a pleasure to have her on our side. We particularly appreciated the extended viewings to measure up for furniture, the numerous negotiations and calls she made to the owner and solicitors and her helpful and friendly attitude throughout.

Katie and James

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